Member and merchant tiers
These two tier systems drive most of the behaviour in the program, so they are worth understanding early.
Member tiers
Admin panel → Member tiers. Two fields matter:
| Field | Effect |
|---|---|
| Cumulative top-up | Once a user's total top-ups reach this threshold, they are promoted automatically |
| Member discount | The discount this tier receives |
How the discount works: at LV2 with a discount of 0.1 (10%), a product priced 100 costs 100 - 100 × 0.1 = 90.
This is also your reseller programme
When someone integrates with you over the API or via store sharing, the same member tiers apply. So:
- To give a downstream partner a better price, move their account to a higher tier
- To control the reseller price of one specific product, set per-tier prices under that product's member pricing
There is no separate "reseller" feature — this is it.
Merchant tiers
Admin panel → Merchant tiers. A merchant is an ordinary user with merchant features switched on: they can list their own products and run their own store.
| Field | Effect |
|---|---|
| Purchase price | What the user pays out of their balance to open a store |
| Product commission | Your cut when a product the merchant listed is sold |
| Sub-store commission | What the merchant earns when they sell your products through their sub-store |
| Sub-store permission | May they open their own store? |
| Supplier permission | May they create categories and list their own products? |
| Domain binding | May they bind their own top-level domain? |
Two ways to use merchants
Different permission combinations give very different models:
- Supplier permission only → merchants feed products into your main store and you take a commission. See supplier system
- Sub-store permission → merchants get their own storefront and earn commission selling your products. See sub-stores
- Both → merchants run their own store and can supply their own products to yours
Other member features
| Menu | Purpose |
|---|---|
| Members | View, edit, ban users; adjust balance and tier |
| Ledger | Every balance movement |
| Top-up orders | Users adding balance |
| Withdrawals | Users cashing out their balance, subject to your approval. Methods and fees are under Site settings → Other |
| Tickets | Support tickets raised by users |
| Messages | On-site messaging |